Freshchat vs Pure Chat

Side-by-side comparison to help you choose the best tool.

Freshchat

freemium

4.4 / 5.0

Freshchat is an AI messaging platform by Freshworks with Freddy AI chatbot, agent assist, and omnichannel inbox for customer support teams. Freddy AI automatically resolves repetitive queries, suggests responses to agents, and generates conversation summaries to reduce after-contact work. Freshchat integrates natively with Freshdesk, Freshsales, and the broader Freshworks suite for a connected customer support platform.

Best for: Teams using Freshworks suite wanting AI messaging without additional tools

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Pure Chat

freemium

4.0 / 5.0

Pure Chat is simple live chat software with visitor tracking, SMS follow-up, and AI canned responses for small business customer support. It provides unlimited chats on all plans with real-time analytics showing visitor behaviour and chat performance metrics. Pure Chat's SMS follow-up feature allows agents to continue conversations and send reminders after a chat session ends.

Best for: Small businesses wanting affordable unlimited live chat with SMS follow-up

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Feature Comparison

Feature	Freshchat	Pure Chat
Pricing	freemium	freemium
Category	-	-
Rating	★★★★☆ 4.4	★★★★☆ 4.0
Best For	Teams using Freshworks suite wanting AI messaging without additional tools	Small businesses wanting affordable unlimited live chat with SMS follow-up
Views	4	4

Pros & Cons — Freshchat

Pros

Seamless integration with Freshworks ecosystem
Freddy AI handles a wide range of queries out of the box
Good value on growth and enterprise plans

Cons

Best value only if already using Freshworks products
Freddy AI accuracy varies by industry

Pros & Cons — Pure Chat

Pros

Unlimited chats even on entry-level plans
SMS follow-up capability is unique for small business tools
Clean, easy-to-use interface

Cons

Limited chatbot automation compared to competitors
Fewer integrations than leading alternatives

Key Features — Freshchat

Freddy AI chatbot for automated query resolution
Real-time agent assist with response suggestions
Omnichannel inbox (web, mobile, WhatsApp, email)
AI conversation summarisation
Native Freshworks CRM and helpdesk integration

Key Features — Pure Chat

Unlimited live chat on all plans
Real-time visitor tracking and analytics
SMS follow-up after chat sessions
AI-powered canned response suggestions
Mobile app for iOS and Android

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