Smartsupp vs Rasa

Side-by-side comparison to help you choose the best tool.

Smartsupp

freemium

4.2 / 5.0

Smartsupp is a live chat and AI chatbot platform with visitor recording, shopping assistant for e-commerce, and multi-channel messaging for support teams. Its unique visitor recording feature captures session replays showing exactly how visitors interact with your website, providing context for support conversations. Smartsupp's AI Shopping Assistant helps e-commerce stores recommend products, answer stock questions, and recover abandoned carts through conversational AI.

Best for: E-commerce businesses wanting live chat with session recording and AI product recommendations

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Rasa

freemium

4.3 / 5.0

Rasa is an open-source system for building contextual AI assistants and chatbots with full control over data, models, and deployment. Unlike cloud platforms, Rasa runs on-premises, enabling enterprises in regulated industries to build sophisticated conversational AI without sending data to third-party providers. Rasa Pro adds enterprise features including analytics, role-based access, and dedicated support.

Best for: Enterprises in regulated industries (healthcare, finance, government) that need full data control for their conversational AI deployments

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Feature Comparison

Feature	Smartsupp	Rasa
Pricing	freemium	freemium
Category	-	-
Rating	★★★★☆ 4.2	★★★★☆ 4.3
Best For	E-commerce businesses wanting live chat with session recording and AI product recommendations	Enterprises in regulated industries (healthcare, finance, government) that need full data control for their conversational AI deployments
Views	4	3

Pros & Cons — Smartsupp

Pros

Visitor recording provides unique insight into customer behaviour
AI Shopping Assistant tailored for e-commerce revenue growth
Good free plan for small online stores

Cons

Visitor recording raises GDPR compliance considerations
AI features limited on free and basic plans

Pros & Cons — Rasa

Pros

Full data control — ideal for regulated industries
Most flexible open-source conversational AI framework
Large community and extensive documentation

Cons

Requires ML expertise to configure optimally
More engineering effort than cloud-based alternatives

Key Features — Smartsupp

Visitor session recording for support context
AI Shopping Assistant for e-commerce
Live chat with chatbot automation
Abandoned cart recovery via chat
Facebook Messenger and email integration

Key Features — Rasa

Open-source conversational AI framework
On-premises deployment (data stays local)
Custom NLU & dialogue management
LLM integration support
Rasa Pro enterprise features

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