Smartsupp vs Voiceflow

Side-by-side comparison to help you choose the best tool.

Smartsupp

freemium

4.2 / 5.0

Smartsupp is a live chat and AI chatbot platform with visitor recording, shopping assistant for e-commerce, and multi-channel messaging for support teams. Its unique visitor recording feature captures session replays showing exactly how visitors interact with your website, providing context for support conversations. Smartsupp's AI Shopping Assistant helps e-commerce stores recommend products, answer stock questions, and recover abandoned carts through conversational AI.

Best for: E-commerce businesses wanting live chat with session recording and AI product recommendations

Visit Smartsupp

Voiceflow

freemium

4.5 / 5.0

Voiceflow is a collaborative platform for designing, prototyping, and deploying AI agents and chatbots across voice, chat, and messaging channels. Its intuitive canvas lets product and CX teams design complex agent flows visually, then developers deploy them via API or pre-built integrations. Voiceflow is the tool of choice for teams that want to prototype and iterate on conversational AI experiences quickly without writing boilerplate code.

Best for: Product and CX teams that need to design, prototype, and iterate on AI agent experiences collaboratively before handing off to engineering

Visit Voiceflow

Feature Comparison

Feature	Smartsupp	Voiceflow
Pricing	freemium	freemium
Category	-	-
Rating	★★★★☆ 4.2	★★★★½ 4.5
Best For	E-commerce businesses wanting live chat with session recording and AI product recommendations	Product and CX teams that need to design, prototype, and iterate on AI agent experiences collaboratively before handing off to engineering
Views	4	4

Pros & Cons — Smartsupp

Pros

Visitor recording provides unique insight into customer behaviour
AI Shopping Assistant tailored for e-commerce revenue growth
Good free plan for small online stores

Cons

Visitor recording raises GDPR compliance considerations
AI features limited on free and basic plans

Pros & Cons — Voiceflow

Pros

Best visual design tool for conversational AI
Enables collaboration between design and engineering
Fast prototyping cuts agent development time

Cons

More design tool than production platform — deployment requires additional work
Pricing rises quickly for large teams

Key Features — Smartsupp

Visitor session recording for support context
AI Shopping Assistant for e-commerce
Live chat with chatbot automation
Abandoned cart recovery via chat
Facebook Messenger and email integration

Key Features — Voiceflow

Visual agent canvas for collaboration
Multi-channel (voice, chat, messaging)
LLM integration & knowledge base
Component library & templates
Developer API for custom deployment

Browse All Tools Best AI Tools