Mailshake vs Smartsupp

Side-by-side comparison to help you choose the best tool.

Mailshake

paid

4.2 / 5.0

Mailshake is a sales engagement platform designed for cold email outreach with an integrated AI email writer that generates personalised messages from simple prompts. It supports multichannel prospecting by combining email sequences with LinkedIn automation and a built-in power dialler for phone outreach. Mailshake's clean interface and straightforward campaign setup make it popular with sales teams and agencies of all sizes.

Best for: Sales teams and agencies that want an easy-to-use multichannel prospecting platform with email, LinkedIn, and calling.

Visit Mailshake

Smartsupp

freemium

4.2 / 5.0

Smartsupp is a live chat and AI chatbot platform with visitor recording, shopping assistant for e-commerce, and multi-channel messaging for support teams. Its unique visitor recording feature captures session replays showing exactly how visitors interact with your website, providing context for support conversations. Smartsupp's AI Shopping Assistant helps e-commerce stores recommend products, answer stock questions, and recover abandoned carts through conversational AI.

Best for: E-commerce businesses wanting live chat with session recording and AI product recommendations

Visit Smartsupp

Feature Comparison

Feature	Mailshake	Smartsupp
Pricing	paid	freemium
Category	-	-
Rating	★★★★☆ 4.2	★★★★☆ 4.2
Best For	Sales teams and agencies that want an easy-to-use multichannel prospecting platform with email, LinkedIn, and calling.	E-commerce businesses wanting live chat with session recording and AI product recommendations
Views	62	62

Pros & Cons — Mailshake

Pros

User-friendly interface with fast campaign setup
AI email writer significantly speeds up copy creation
Built-in dialler eliminates the need for a separate calling tool

Cons

No built-in email warm-up compared to newer competitors
Higher per-user pricing for small teams

Pros & Cons — Smartsupp

Pros

Visitor recording provides unique insight into customer behaviour
AI Shopping Assistant tailored for e-commerce revenue growth
Good free plan for small online stores

Cons

Visitor recording raises GDPR compliance considerations
AI features limited on free and basic plans

Key Features — Mailshake

AI email writer for personalised cold outreach
Email sequence automation with follow-ups
LinkedIn automation for social selling
Built-in power dialler for phone prospecting
Lead catcher and reply management

Key Features — Smartsupp

Visitor session recording for support context
AI Shopping Assistant for e-commerce
Live chat with chatbot automation
Abandoned cart recovery via chat
Facebook Messenger and email integration

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