New Relic vs Pure Chat
Side-by-side comparison to help you choose the best tool.
New Relic
freemiumNew Relic is a full-stack observability platform offering APM, infrastructure monitoring, browser monitoring, and AI data through its New Relic AI assistant. Its 2023 pricing shift to a consumption model with a free tier made it significantly more accessible. New Relic AI allows engineers to ask natural language questions about their system health and get guided answers from their telemetry data.
Pure Chat
freemiumPure Chat is simple live chat software with visitor tracking, SMS follow-up, and AI canned responses for small business customer support. It provides unlimited chats on all plans with real-time analytics showing visitor behaviour and chat performance metrics. Pure Chat's SMS follow-up feature allows agents to continue conversations and send reminders after a chat session ends.
| Feature | New Relic | Pure Chat |
|---|---|---|
| Pricing | freemium | freemium |
| Category | - | - |
| Rating | 4.3 | 4.0 |
| Best For | Engineering teams wanting full-stack observability with an AI assistant at a lower entry price than Datadog or Dynatrace | Small businesses wanting affordable unlimited live chat with SMS follow-up |
| Views | 68 | 69 |
Pros
- Most accessible pricing in enterprise APM
- New Relic AI makes telemetry accessible to non-experts
- Single platform replacing multiple tools
Cons
- Can get expensive above free tier data limits
- AI features still maturing versus Dynatrace Davis
Pros
- Unlimited chats even on entry-level plans
- SMS follow-up capability is unique for small business tools
- Clean, easy-to-use interface
Cons
- Limited chatbot automation compared to competitors
- Fewer integrations than leading alternatives
- New Relic AI natural language interface
- Full-stack APM & infrastructure monitoring
- Log management & analytics
- Browser & mobile monitoring
- Generous free tier (100GB/month)
- Unlimited live chat on all plans
- Real-time visitor tracking and analytics
- SMS follow-up after chat sessions
- AI-powered canned response suggestions
- Mobile app for iOS and Android