AI Tools for Customer Service

MarketPulse AI Research & Analysis

Freemium

Market trend and customer demand pulse tool

ClusterIQ AI Research & Analysis

Paid

Customer clustering and group behavior analysis

JourneyTrace AI Research & Analysis

Paid

Full customer journey tracing tool

ResolveBot AI Customer Service & Sales

Freemium

Deploys an intelligent chatbot that resolves common customer issues instantly without agent involvem...

EspoCRM AI Customer Service & Sales

Free

Open-source AI CRM for business customer management.

Hiver AI Productivity & Workflow

Paid

AI Gmail-based help desk for customer support teams.

Missive AI Productivity & Workflow

Paid

AI team email and chat app for shared inboxes.

Segment AI Data & Analytics

Paid

Customer data platform with AI for collecting and activating customer data.

NICE CXone AI Customer Service & Sales

Paid

Cloud contact center platform with AI for omnichannel customer service.

Gorgias Customer Service & Sales

Paid

AI helpdesk designed specifically for e-commerce with Shopify, BigCommerce, and Magento integrations...

Braze

Paid

Braze is the leading customer engagement platform for mobile-first consumer companies, providing AI...

ChurnZero

Paid

ChurnZero is a real-time customer success platform designed to help SaaS companies reduce churn and...